We’re looking for a hands-on Maintenance Manager to join our Point A Hotel Liverpool Street, someone who gets stuck in, keeps things moving and takes real pride in owning the hotel’s standards from the inside out. You’ll bring the know-how, pace and energy to fix issues fast, spot what needs doing and make sure every space feels safe, sharp and guest-ready, every day.

Your mission? Own it. Keep the hotel running brilliantly, safely and to Point A standards. From planned maintenance to quick fixes and preventing problems before they happen, you’ll take full ownership of the building, the details and the everyday basics that help our guests relax and our teams deliver at their best.

Why Join Point A Hotels:

•  
• Competitive salary - £39.140,00 per year on a 40h a week contract
• Discretionary annual bonus scheme and ad-hoc linked to your and your team’s performance
• 25 days of annual leave plus 8 Bank Holiday, with an additional days’ holiday after 3 years’ service
• Recommend a Friend recruitment scheme
• Queensway Reward, Recognition and Benefits, including:
• Loyalty scheme for 1, 3, 5 years (and every 5-year interval thereafter)
• Staff discounts and preferential rates across all hotels and the private members Restaurant
• Access to the Reward and Recognition platform with exclusive benefits
• Annual Queensway Awards Ceremony in London
• Quarterly Employee Social events
• Dedicated Employee Assistance Programme
• Access to the Queensway Foundation
• Access to Payroll drawdown
• Season ticket loans
• Cycle to work and Tech salary sacrifice schemes
• Employer pension contribution scheme
• Enhanced Parental Leave pay
• Fun, friendly, and supportive work environment
• Professional development and career opportunities across the Queensway group including Coffee Houses and Support Office functions
• Fundraising opportunities with our chosen charity partner, St. Mungos

What We Are Looking For

• Proven experience as a Maintenance Manager or in a similar leadership role, ideally within hospitality or another customer-facing environment.
• A hands-on, accountable leader with strong ownership of day-to-day maintenance operations.
• Ability to manage both reactive and planned maintenance effectively, ensuring issues are resolved safely, efficiently, and with minimal guest disruption.
• Experience delivering preventative maintenance programmes to maintain high standards across guest rooms, public areas, and back-of-house spaces.
• Skilled in managing contractors and suppliers, ensuring work is safe, compliant, on time, and cost-effective.
• Competent in using maintenance and compliance systems to accurately track tasks, checks, and completed works.
• Strong collaboration and communication skills, working closely with operational teams to address issues proactively.
• Good understanding of health & safety, with the ability to train and support team members on safe working practices and emergency procedures.
• Practical and solution-focused, with strong problem-solving skills and the ability to deliver effective, first-time fixes.
• Excellent attention to detail, organisation, and workload prioritisation.
• Professional, reliable, and team-oriented approach.
• Flexibility to work varied shifts, including weekends, with occasional support across the wider hotel cluster.

Additional Requirements 

• • Right to work in the UK 
  • Ability to commute to the hotel location

More about the role

As Maintenance Manager, you will be responsible for the overall upkeep, safety, and functionality of the hotel. Reporting to the Hotel Manager, you will also work closely with the Cluster Maintenance Manager and specialist maintenance teams across the estate.

In this role, you will:

• Take ownership of the building, systems, and overall maintenance strategy.
• Lead and coordinate all maintenance activity, including contractor management.
• Manage maintenance requests in collaboration with Front Desk and Housekeeping, ensuring timely resolution.
• Monitor and maintain accurate records using the hotel’s maintenance and compliance systems.
• Balance reactive repairs with a structured preventative maintenance programme.
• Ensure a safe, clean, and fully compliant environment for guests, team members, and visitors.

About Point A

Point A Hotels is one of the UK’s fastest-growing hotel brands, offering stylish, affordable stays in prime city locations. We’re all about doing things differently, creating a straightforward, high-quality guest experience while building a workplace where our people feel valued, supported, and able to grow. 

If you take pride in keeping spaces safe, well maintained, and guest-ready, enjoy solving practical problems, and like working as part of a supportive team, this is a fantastic opportunity to develop your hospitality maintenance career as a Maintenance Assistant with Point A Hotels.

About Queensway

Queensway is a family business founded in 1973. We exist to bring teams together to create meaningful and memorable hospitality experiences for our customers. Our portfolio includes hotels, coffee houses, restaurants, residential property and a private member’s club. The brands we run include KFC and Starbucks, Point A Hotels, Sloane Place, Montagu Place, ibis Styles and the Sloane Club.

In simple terms, our business is all about people. We are fortunate to have a team of great people, our Queensway family, who create magical moments for our customers all over the UK, Austria, Slovakia and East Africa.